Reservation and Booking

• Bookings must be made through authorized channels: our website, official email, or designated travel agents.
• A deposit or full payment is required at booking to secure your reservation; amounts vary by tour and are communicated upon confirmation.
• Booking changes are subject to availability and may incur additional fees.
• Reservations are confirmed upon receipt and processing of payment.

Cancellation

• Reservations can be canceled up to 36 hours before the tour schedule to avoid forfeiting the deposit.
• Tour modifications must be made 24 hours before the tour to avoid penalties.
• Non-refundable cancellations include weather-related cancellations approved by the coast guard.
• Cancellation requests must be made in writing and are effective upon receipt.
• Tours canceled by the Coast Guard or due to dangerous weather will have alternate arrangements or a refund.
• Non-refundable fees include advance-purchased tickets and permits.

Refunds

• Refunds are subject to the cancellation policy and may include administrative fees.
• Full refunds or rescheduling options are available for tours canceled by the Coast Guard.
• Refunds will automatically deduct payments made for crew, staff, and boat.

No-Show

• Failure to show without notice will be considered a “no-show” and is typically non-refundable.
• Guests delayed over 30 minutes will be considered no-shows.

Cancellation Policy for On-Spot Tour Cancellations Due to Illness

• Immediate notification and medical documentation are required for illness-related cancellations.
• Refunds for illness-related cancellations are processed according to standard procedures and may deduct administrative fees.

Itinerary and Tour Changes

• The company reserves the right to alter itineraries or tours due to unforeseen circumstances.
• Weather or safety concerns may prompt itinerary modifications or delays.

Health and Safety

• Disclose any pre-existing medical conditions or allergies before booking.

Travel Insurance

• Comprehensive travel insurance covering cancellations, medical emergencies, and lost belongings is strongly recommended.

Conduct and Responsibilities

• Travelers must follow local laws, respect customs, and behave responsibly.
• Inappropriate behavior may lead to tour termination without a refund.

Limitation of Liability

• The company is not liable for loss, injury, damage to personal belongings, accidents, or unforeseen events during tours.